We are here to help!

Do I need to register to place an order

It is not necessary to create an account with us, however, we are recommending you to register with us in order to get the amazing offer details from us and You can also see your order history and ect.

Can I make a payment without creating an account – Of coz, you can make a payment by providing the required details. You can use the Paypal or Stripe services to make a payment.

What is the minimum order value

There will not be any minimum order value..

Are these payment methods secure

We are using the well recognised and well secured payment methods such as PayPal and Stripe.

Is there a delivery charge?

The delivery will be free for the UK mainland, if you use the standard delivery option. Charges may vary depending on your delivery address, if the address is overseas or outside the mainland. All delivery charges will be shown to you before you place your order.

What are my delivery options?

For all our delivery and Shipping charges click here.

How do I contact you?

You can chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat.

You can call our Customer Services Team on Freephone 0800 776 5956. They are available 9am to 5pm, Mon- Fri.

E-Mail us Info@amazepicks.com if you have any inquiries related to the recent orders or any other inquiries.

Keep in touch with us on Facebook and Twitter for the latest offers and updates

How do I track my Parcel?

You can to track an order, make a payment, arrange a return, update your details and much more, it’s easy by visiting My Account.

You can also track your parcel by visiting the relevant courier website and providing the tracking information which we emailed you with the order confirmation.

Why has my order not been delivered and returned to you?

The most common reason for this is because our courier attempted delivery and were unable to deliver. Please check your tracking for further information. The order will be returned to our online warehouse and we will issue a refund, you may incur a shipping charge.

How do I make a complaint?

If you wish to submit a complaint regarding your order, please contact us on;

Amazepicks
No 278, Everton Court
Stanmore
London
HA7 1DZ

Tel: 0800 776 5956

e-mail: info@amazepicks.com

Why has my order been cancelled?

Orders can be cancelled if we experience a stock fulfilment issue with the order.

Orders can also be stopped automatically by our online security system. There are a number of reasons why an order may be cancelled by our online security system. One of the most common reasons is because the card holder name and/or billing address details provided do not match the details that the bank or card provider has on record for them.

You will receive an email notification if your order is cancelled and payment will not be taken, however, it may take the bank 5-8 working days to release any pre-authorisation that may have been placed on the funds. This may take longer depending on your bank. Unfortunately, this is completely outside of our control. Once an order has been cancelled it cannot be reactivated.

My parcel is shown as having been delivered but I have not received it.

If our courier was unable to deliver to your address, they may have delivered the order to one of your neighbours or left your order in a safe place. A calling card will be left at your property and your tracking will have updated to advise the location of your order. Your tracking will also have updated.

I have received the wrong items.

If you believe you received the wrong items in your order, please Contact Us and we will resolve as promptly as possible.

What if the delivery date has passed and I still don't have my order?

Please note that delivery dates are estimates only and are not guaranteed. Delivery dates can change due to factors outside of our control. Please check your tracking for the most up to date information on your order. If your order has not arrived within the stated time, please contact us.